Refund Policy

This Refund Policy applies to payments made to BizSamadhan India through our website, Razorpay Checkout, payment links, invoices, client portal, or any other approved digital payment channel for legal, tax, business registration, compliance, documentation, and subscription-based services. Covered services include GST registration and return filing, Income Tax Return filing, ROC/MCA compliance, company incorporation, MSME registration, trademark services, digital documentation, consultation services, and recurring compliance retainers.

BizSamadhan India provides professional service execution and digital compliance support. Our services are not physical goods, and refund eligibility depends on the service stage, document status, advisor allocation, statutory portal activity, payment status, and third-party or government costs already incurred.

A refund request may be considered only when the request is raised before substantive work has started, or where a duplicate payment, excess payment, failed transaction debit, or verified billing error has occurred. A request may also be considered if BizSamadhan India is unable to initiate the paid service due solely to an internal operational issue after payment confirmation.

For eligibility review, the customer must share the registered mobile number or email address, Razorpay payment ID or order ID, invoice number if issued, selected service name, amount paid, date of payment, and a clear reason for the refund request. Requests without verifiable payment or customer details may be treated as incomplete until the required information is received.

Government fees, statutory charges, challans, stamp duty, MCA portal fees, GST portal fees, trademark registry fees, DSC/token charges, PAN/TAN-related statutory charges, payment gateway charges, bank charges, and any other third-party filing or authority fee are non-refundable once paid, generated, reserved, initiated, or committed on behalf of the customer.

Professional filing charges are also non-refundable once drafting, document review, data validation, advisor assignment, portal login work, form preparation, name search, class search, trademark search, compliance checklist preparation, return computation, or submission-related activity has begun. These charges represent service effort and operational allocation, not only the final filing outcome.

No full refund is available after work initiation. Work initiation includes any action taken by BizSamadhan India or its assigned professional team to review documents, validate business details, prepare forms, calculate tax positions, draft applications, create compliance workflows, assign an advisor, communicate with the customer for execution, open statutory portal tasks, or prepare filings for submission.

If the customer chooses not to proceed after work has started, BizSamadhan India may, at its discretion, offer a partial refund only for the unused portion of the service fee after deducting completed work, advisor time, administrative handling, third-party charges, payment gateway costs, and statutory or filing expenses already incurred.

Partial refunds may be considered where a service package contains multiple separable deliverables and only some deliverables have been initiated. For example, if a compliance package includes document review, filing preparation, and recurring advisory, the refund review may separate completed advisory and preparation work from future unperformed deliverables.

Partial refund calculations are made by BizSamadhan India based on internal service records, CRM workflow status, communication logs, invoice details, government fee status, and professional effort already applied. The customer will be informed of the approved refund amount before processing, wherever commercially practical.

For subscription-based compliance services, monthly retainers, annual compliance plans, recurring GST return support, bookkeeping retainers, or similar ongoing services, refunds are not provided for completed billing cycles, already consumed advisory time, prepared filings, uploaded documents, or compliance work scheduled for the active cycle.

If a customer requests termination of a subscription before the next billing or execution cycle, future billing may be stopped according to the applicable plan terms. Any prepaid unused component may be reviewed on a pro-rata basis only if no work has started for the remaining period and no discounted annual-plan condition has been breached.

Duplicate payments for the same service, customer, and invoice reference will be reviewed on priority. If verified, the duplicate amount will be refunded to the original payment instrument after reconciliation with Razorpay, bank settlement records, and internal order records.

For failed transactions where the customer account is debited but BizSamadhan India does not receive a successful payment confirmation, the amount is usually reversed by the issuing bank, card network, UPI system, or payment partner. Customers should first check the payment status with their bank or UPI app. If Razorpay or our settlement report later confirms successful receipt, BizSamadhan India will either map the payment to the intended order or process an eligible refund.

Approved refunds are normally initiated within 7 to 10 Business Working Days from the date BizSamadhan India confirms refund approval in writing. After initiation, the actual credit timeline depends on Razorpay, the issuing bank, card network, UPI provider, wallet provider, or other payment instrument involved.

Refunds are processed only to the original payment source used for the transaction, unless applicable law, payment partner rules, or technical constraints require a different compliant route. BizSamadhan India does not process refunds to unrelated bank accounts, third-party accounts, cash channels, or accounts that cannot be reasonably linked to the original payer.

The customer is responsible for providing accurate business details, identity information, tax records, financial documents, signatures, authorization letters, OTPs where applicable, and timely approvals. Refunds will not be granted where service delay, rejection, non-completion, or additional work arises from incomplete documents, incorrect information, delayed responses, non-cooperation, changed instructions, inaccessible portals due to customer-side credentials, or failure to provide legally required records.

If documents are deficient, illegible, inconsistent, expired, unverifiable, or legally insufficient, BizSamadhan India may pause execution and request corrected documents. Such deficiency does not automatically create refund eligibility if professional review, advisory, workflow setup, or filing preparation has already been performed.

Estimated service timelines are indicative and may be affected by government portal downtime, MCA/GST/Income Tax portal changes, trademark registry queues, bank or DSC provider delays, public holidays, statutory deadline congestion, customer-side delays, third-party verification, or regulatory changes. Delays caused by such external factors do not automatically qualify for refunds.

If a delay is materially attributable to BizSamadhan India after all required documents and approvals have been provided, the customer may request an escalation review. Depending on the case, BizSamadhan India may provide revised timelines, priority handling, service credit, reassignment, partial refund, or another commercially reasonable resolution.

Customers should contact BizSamadhan India before raising a bank chargeback or payment dispute. Improper chargebacks after service delivery, after work initiation, or without first allowing reasonable support resolution may be treated as misuse and may result in suspension of services, recovery of costs, withholding of pending deliverables, and submission of service evidence to Razorpay, the bank, or the payment network.

Any transaction suspected to be fraudulent, unauthorized, made using stolen payment instruments, made with false identity details, or connected to unlawful activity may be held, reported, reversed, or escalated according to applicable law, Razorpay policies, banking rules, and internal risk controls. BizSamadhan India may request additional verification before continuing service execution or approving a refund.

Refund requests must be sent to hello@bizsamadhanindia.com or raised through the contact page using the same phone number or email address used during payment. Customers may also call +91 98765 43210 for status assistance, but refund approval requires written communication for audit and payment partner records.

Escalation Level 1 is handled by customer support for payment reference verification and basic status updates. Escalation Level 2 is handled by the service operations team for workflow-stage review, document deficiency checks, and partial refund assessment. Escalation Level 3 is handled by management for exceptional disputes, chargeback response, fraud review, or cases involving statutory delay and high-value service packages.

Business Working Days means Monday to Friday, excluding Indian public holidays, bank holidays, major statutory portal blackout periods, and days on which relevant government or payment systems are unavailable for ordinary processing. Internal review timelines begin only after BizSamadhan India receives complete refund request details.

This Refund Policy is governed by the laws of India. Subject to applicable consumer protection law and mandatory statutory rights, disputes relating to this policy, online payments, service refunds, or professional service engagement shall fall under the jurisdiction of competent courts and authorities in Kanpur, Uttar Pradesh, India.